Customer Service

• Shipping
• Returns
• Payment
• About Us
• Contact Us

Valid for orders placed on or after Dec 16 2011.

We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return items for an exchange, store credit, or refund.

- If you wish to return for refund, please send the item(s) back to us within 15 days from shipment date.
- If you wish to return for exchange/store credit, please send the item(s) back to us within 15-30 days.

Shipping and handling fees are non-refundable as they are a cost incurred to have the item(s) shipped to you.

Items purchased for the sole purpose of trying it on will incur a 20% restocking fee after the original shipping fees are deducted from the value of your return. This applies to purchases of 3 items or more and returning more than 75% of them for refund. Requests for exchange or store credit will not incur this fee.

Clearance products marked as "final sale item" will be final, meaning no exchange, store credit, or refund may be granted. You may find out if an item purchased is final sale by looking at the product’s description/title.

Sale and Clearance items may be returned only for exchange or store credit. Unfortunately, no refunds may be granted on sale/clearance items due to the discounts provided upon purchase. Please make sure you get your items back to us within 30 days from shipment date in order to process your exchange request.

Clearance products marked as "final sale item" will be final, meaning no exchange, store credit, or refund may be granted. You may find out if an item purchased is final sale by looking at the product’s description/title.

Our packages are shipped with insurance against loss or damage and with signature confirmation upon delivery. If for any reason your package is returned to us as unclaimed, we will charge your card to have the package reshipped to you.

If you need to make a return, please email us for a RMA# (Return Merchandise Authorization). RMA# can only be obtained via email for documentation purposes. Please include your name and order number when you request an RMA#. NO returns will be accepted without a RMA#.

The customer is responsible for the return shipping fees. You may use any postal service. We recommend you insure your return as Elite Fashion Swimwear cannot be held responsible for items that are lost or damaged during transit back to us.

Items returned need to be received in stock within 30 calendar days of shipment date
Returns for refund (money back) will incur a 5% restocking fee based on the value of the return
No Returns (for refund, exchange, or store credit) will be granted past 30 days from our original shipment date. No exceptions.

Shipping and handling fees are non-refundable as they are a cost incurred to have the item(s) shipped to you.

All our international shipping rates are promotional rates and they do NOT reflect the actual shipping charges incurred with your order.
Actual cost of shipping will be deducted from the value of your return before the restocking fee is applied.

UNCLAIMED/REFUSED PACKAGES
Our packages are shipped with insurance against loss or damage and with signature confirmation upon delivery. If for any reason your package is returned to us as unclaimed/refused, all original and return shipping fees and associated duty fees will be deducted from the value of your refund/store credit before the restocking fee is applied.

Returned items must be in their original condition, with tags and sanitary protection intact. Please ensure that you wear undergarments when trying on items. There are no returns for thongs. Please take all necessary precautions that your return items do not get damaged during transit back to us.

We will automatically refuse any returned item that show any of the following:

Returns received in a condition that is not compliant with our return policy will be shipped back at the customer’s expense and she/he will forfeit any further claims.

Our return policy is pretty strict because we want all of our customers to enjoy a brand new item. All returned items need to be in saleable condition.

Payment for preorder/backorder items is charged at the time the order is placed. Preorders / backorders are fulfilled within 1-2 business day after we receive the merchandise in stock. Although the manufacturers give us an estimated delivery date, we cannot guarantee shipment as this varies depending on unforeseen circumstances (transport delays, late departure from manufacturer...). We will keep you updated with the progress of your order. Preorders/backorders cannot be canceled due to change of mind, however you may exchange the item for a different one.

USA - If your order includes in stock and preorder/backorder items, we may split the shipment depending on estimated time of arrival of items on preorder/backorder. We strongly recommend that you place separate orders for items with different availability dates.

International - If your order includes in stock and preorder/backorder items, your order will ship complete once all items are in stock. If you want to receive in stock items sooner, please place separate orders for in stock and preorder/backorder items.

Special order items are items we normally do not have available on the website or where certain sizes/styles have been ordered especially for you. For this reason, you may not cancel an order once placed and you may not return the item(s) for refund, exchange, or store credit.

Once an order is placed, we immediately start processing it. The order may not be cancelled once it has shipped.

Damaged or Defective Goods

We are committed to selling only first-quality, genuine designer fashions and accessories. To that end, all our products undergo several quality checks before being shipped to you. In the unlikely event you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order and we will make every attempt to replace it with the same or like item at no additional charge to you. If we are unable to send a replacement, we will issue a full refund. However, if the item is replaceable, no refunds will be offered.

Color Variances
We have made every effort to display as accurately as possible the colors of our products that appear onElite Fashion Swimwear’s website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Pattern/Print Variances

We make every effort to display the product images as accurately as possible. Pattern/Print variances may exist on items with print patterns. These items are not considered faulty, as they are unique. Differences in patterns are a result of different production batches or a result of differences in fabric cut.

Address for Returns:
CTCN IMPORTS LLC
Elite Fashion Swimwear
1-800-928-4694
5601 S. PADRE ISLAND Dr. Suite D
Corpus Christi, Texas 78412

EliteFashionSwimwear.com offers FREE shipping on all US Standard shipment orders over $100. If you need expedited service or international service please refer to the chart below for shipping rates and delivery times.

Orders received by 3:00 PM Central Time, Monday through Friday, will normally be processed and shipped the same day (for items in stock). If your order is received after 3:00 PM M-F Central Time shipping occurs the following business day. Orders received during holidays will be shipped the next working day.

Elite Fashion Swimwear is not responsible for shipping or other delays caused by events beyond our control.

For other international shipping rates please contact our customer service representatives at (800) 928-4694 or email your request to: info@EliteFashionSwimwear.com

International delivery times are NOT guaranteed. Depending on each country's customs clearance, it may take up to 30 days for packages to be delivered. Please plan accordingly.

If, after 30 days from the date of shipment, you have not received your package, please email info@elitefashionswimwear.com. We will review your order and contact you.

Tax
Please note that a sales tax of 8.25 % will be charged to all Texas residents and to non-residents who ship their items to a Texas address.

International Duty and Tax
Elite Fashion Swimwear does not collect duty or sales tax for international orders. Therefore, we are NOT responsible for any duties, tax or fees levied by your government. In most cases, the carrier will attempt to collect duty or taxes when the package is delivered. If the courier charges Elite Fashion Swimwear for duty or taxes after your package is delivered, we will bill your credit card on file without notice.

Packages shipping to locations outside of the United States are subject to the destination country's duties, taxes, and/or brokerage fees. Duties and taxes are mandated by your country, not by our company. The customer is responsible for paying these additional charges.

All our packages are sent with insurance against loss or damage. In order to benefit from this insurance, packages are declared at full value for your protection.

Orders placed using a credit card with an International billing address go through a fraud verification system. You may experience a few days delay in your shipment.

We accept the following forms of payment:

• VISA
• MasterCard
• American Express
• Discover
• PayPal

Pre-orders. Payment for preorder items is charged at the time the order is placed. Preorders are fulfilled within 2 business day after we receive the merchandise. Although the manufacturers give us an estimated delivery date, we cannot guarantee shipment as this varies depending on unforeseen circumstances (transport delays, late departure from manufacturer...). We will keep you updated with the progress of your order. Preorders cannot be canceled due to change of mind, however you may exchange the item for a different one.

Pre-Orders/ Backorders

If your order contains items that are not currently in stock (preorder items or backordered items), your WHOLE order will be shipped when all items are in stock. If you want the items in stock to be shipped separately, please place separate orders for what is in stock and what is on preorder/backorder.

International Orders
Orders placed using a credit card with an International billing address go through a fraud verification system. You may experience a few days delay in your shipment.

International Pre-Orders/ Backorders

If your order contains items that are not currently in stock (preorder items or backordered items), your WHOLE order will be shipped when all items are in stock. If you want us to make partial deliveries, additional shipping charges will apply.