We want your experience with us to be easy and hassle-free. Please read below our store's operating policies.
We accept returns for refund on full price merchandise. Returns of items on sale are accepted for exchange or store credit. Final sale items may not be returned.
Merchandise may be returned within 15 calendar days from our original shipping date. The return postmark date is considered when evaluating the return eligibility.
Please Note: The return items need to be in original condition, with tags and hygienic liners still attached.
Return shipping is customer's responsibility. We do not accept COD shipments; you should use a shipping carrier that provides tracking information and insurance (UPS, USPS) as we are not responsible for lost or damaged return shipments.
To return your unwanted items include a copy of your invoice with the return items and send your return to:
CTCN IMPORTS LLC
5601 S. PADRE ISLAND Dr. Suite D
Corpus Christi, Texas 78412
Order #_______(insert order number here)
We will refund (credit) the same account used to place your order upon receipt and inspection of your return items. At the time your return is processed, you will receive an email notification of the refund credit to your account. Please allow 5-7 business days for the amount to show on your account.
Shipping and handling fees are not refundable (they are a cost incurred to ship the items to the customer). If you received free shipping and your order total minus the return value falls under the free shipping minimum ($100), the customer will be charged a minimum of $11.00 or actual cost of shipping incurred to ship the original order to the customer.
All returns for refund will incur a 5% restocking fee. We will waive this fee for exchanges.
All returns need to have the order number clearly written on the outside of the package.
All returns postmarked after the 15 calendar days from original shipment date only qualify for exchange or store credit. No exceptions. The shipping fees incurred with these exchanges will be customer's responsibility and will be charged when the exchange is sent out.
No returns will be accepted after 30 days from the original shipping date. Items marked as final sale are final sale and cannot be returned. We do not accept returns on thong style items.
Refunds/credits on eligible items are processed within 5-7 business days after the return is received. Please allow an additional 5-7 business days for the credit to be processed by your bank.
Store credits are valid for 1 year from issue date.
-Exchange requests are normally processed within 1-2 business days based on item availability. You will receive an email notification once the exchange has shipped.
-We offer free standard shipping within USA on the 1st exchange IF the exchange is performed within 15 days from original shipping date. The customer is responsible for ALL shipping fees incurred with the exchange IF the exchange is performed between 15-30 days from original shipping date.
Any additional exchanges will incur additional shipping fees.
If the value of the exchange is greater than the available balance, you are authorizing us to charge the additional costs. If the value of the exchange is less than the available balance, we will credit the difference to the card used in the original purchase.
Please note exchanges are dependent on current stock availability. In the event an item you requested for an exchange is back-ordered, we will notify you of the possible delay. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request.
If you wish to return for exchange, we recommend that you mail back your return as soon as possible and you notify us as to what item(s) you'd like in exchange. Items' availability changes quickly and we cannot guarantee we'll have your requested items.
Elite Fashion Swimwear reserves the right to refuse service, Credit, and Exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.
IMPORTANT NOTES ON RETURNS
Returned items must be in their original condition, with tags and sanitary protection intact. Please ensure that you wear undergarments when trying on items. There are no returns for thongs. Please take all necessary precautions that your return items do not get damaged during transit back to us.
We will automatically refuse any returned item that show any of the following:
- Tags have been removed or are damaged
- The item shows any sign of wear or use
- The hygienic liner (protective strip) has been removed
- The item was imporperly cared for (pet hair, dirty, deodorant stains, smoke damage, musty odor)
- The item was improperly folded/packaged and the cups got damaged during transit back to us (especially important for items with molded cups / underwire).
- The item shows any signs of make-up
Returns received in a condition that is not compliant with our return policy will be shipped back at the customer’s expense and she/he will forfeit any further claims.
Our return policy is pretty strict because we want all of our customers to enjoy a brand new item. All returned items need to be in saleable condition with all tags and hygienic liners attached.
Elite Fashion Swimwear holds a NO WARRANTY policy. Once the tags and/or hygienic liner are removed, the item(s) cannot be returned for any reason.
BUYING ITEMS ON CLEARANCE
Clearance products marked as "final sale item" will be final, meaning no returns will be accepted for these items. You may find out if an item purchased is final sale by looking at the product’s description/title.
DISCOUNTS AND COUPON CODES
Please Note: Elite Fashion Swimwear does not offer price adjustments for orders placed before or after a promotional period. Promotional codes used in your order are honored only on exchanges within the same style.
PRE-ORDERS / BACKORDERS
Payment for preorder/backorder items is charged at the time the order is placed. Preorders / backorders are fulfilled within 1-2 business day after we receive the merchandise in stock. Although the manufacturers give us an estimated delivery date, we cannot guarantee shipment as this varies depending on unforeseen circumstances (transport delays, late departure from manufacturer...). We will keep you updated with the progress of your order. Preorders/backorders cannot be canceled due to change of mind, however you may exchange the item for a different one.
USA - If your order includes in stock and preorder/backorder items, your order will ship complete once all items are in stock. If you want to receive in stock items sooner, please place separate orders for in stock and preorder/backorder items.
SPECIAL ORDER ITEMS
Special order items are items we normally do not have available on the website or where certain sizes/styles have been ordered especially for you. For this reason, you may not cancel an order once placed and you may not return the item(s) for refund, exchange, or store credit.
Once an order is placed, we immediately start processing it. The order may not be cancelled once it has shipped.
If the customer cancels the order prior to shipment, there will be a 5% restocking fee deducted from the refund amount.
Damaged or Defective Goods
We are committed to selling only first-quality, genuine designer fashions and accessories. To that end, all our products undergo several quality checks before being shipped to you. In the unlikely event you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order and we will make every attempt to replace it with the same or like item at no additional charge to you. If we are unable to send a replacement, we will issue a full refund.
We have made every effort to display as accurately as possible the colors of our products that appear onElite Fashion Swimwear’s website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
We make every effort to display the product images as accurately as possible. Pattern/Print variances may exist on items with print patterns. These items are not considered faulty, as they are unique. Differences in patterns are a result of different production batches or a result of differences in fabric cut.
OUT OF STOCK
While we do our best to keep our inventory updated at all times, there may be instances when an item you order may not be available, in which case we will notify you via e-mail with alternate choices.