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Returns Policy

RETURNS POLICY

We accept returns for refund on full price merchandise.

Discounted products (marked down, "On Sale", or discounted via promotions/coupons/deals) may be returned for exchange or store credit. No Refunds.

Items marked "final sale" may not be returned for exchange, store credit, or refunds.

Merchandise may be returned within 15 calendar days from our original shipping date. The return postmark date is considered when evaluating the return eligibility.

Please Note: The return items need to be in original condition, with tags and hygienic liners still attached.

Return shipping is customer's responsibility. We do not accept COD shipments; you should use a shipping carrier that provides tracking information and insurance (UPS, USPS) as we are not responsible for lost or damaged return shipments.

To return your unwanted items include a copy of your invoice with the return items and send your return to:

CTCN IMPORTS LLC
Elite Fashion Swimwear
1-800-928-4694
7040 Seminole Pratt Whitney Rd Suite 25-145
Loxahatchee, FL 33470
Order #_______(insert order number here)

We will refund (credit) the same account used to place your order upon receipt and inspection of your return items. At the time your return is processed, you will receive an email notification of the refund credit to your account. Please allow 5-7 business days for the amount to show on your account.

Shipping and handling fees are not refundable (they are a cost incurred to ship the items to the customer). If you received free shipping and your order total minus the return value falls under the free shipping minimum ($100), the customer will be charged a minimum of $10.00 or actual cost of shipping incurred to ship the original order to the customer.

All returns for refund will incur a 5% restocking fee. We will waive this fee for exchanges.

All returns need to have the order number clearly written on the outside of the package.

All returns postmarked after the 15 calendar days from original shipment date only qualify for exchange or store credit. No exceptions. The shipping fees incurred with these exchanges will be customer's responsibility and will be charged when the exchange is sent out.

No returns will be accepted after 30 days from the original shipping date. Items marked as final sale are final sale and cannot be returned. We do not accept returns on thong style items.

Refunds/credits on eligible items are processed within 5-7 business days after the return is received. Please allow an additional 5-7 business days for the credit to be processed by your bank.

Store credits are valid for 1 year from issue date.

INTERNATIONAL RETURNS/EXCHANGES

All shipping fees incurred with returns and or exchanges for international orders are customer's responsibility.

All international returns need to be postmarked within a maximum of 30 days from shipment date. NO returns will be accepted if the postmark date of the return is past 30 days from the original order's ship date.


IMPORTANT NOTES ON RETURNS

Returned items must be in their original condition, with tags and sanitary protection intact. Please ensure that you wear undergarments when trying on items. There are no returns for thongs. Please take all necessary precautions that your return items do not get damaged during transit back to us.

We will automatically refuse any returned item that show any of the following:

  • Tags have been removed or are damaged
  • The item shows any sign of wear or use
  • The hygienic liner (protective strip) has been removed
  • The item was improperly cared for (pet hair, dirty, deodorant stains, smoke damage, musty odor)
  • The item was improperly folded/packaged and the cups got damaged during transit back to us (especially important for items with molded cups / underwire).
  • The item shows any signs of make-up

Our return policy is pretty strict because we want all of our customers to enjoy a brand new item. All returned items need to be in saleable condition with all tags and hygienic liners attached.

Should we receive a return that does not meet our return policy, the item(s) will be sent back to customer on customer's expense.

Elite Fashion Swimwear holds a NO WARRANTY policy. Once the tags and/or hygienic liner are removed, the item(s) cannot be returned for any reason.